Terms of Use

Version of 11 October 2026

These Terms are an agreement between you and Individual Entrepreneur Maksym Tolstik (registered address: Ukraine, region Kharkivska, district Sakhnovshchynskyi, village Nova Cherneshchyna, street Druzhby, build 11; "Kepdesk", "we") about using the Kepdesk app. By creating an account you accept these Terms and the Privacy Policy.

1. The service

Kepdesk is a tool for running a practice: clients, schedule, session notes, packages and payments, reminders to clients via Telegram, and moving data over from other programs (including with AI). Kepdesk is not a medical device, makes no diagnoses and gives no professional advice. Professional decisions are yours. The service is not meant for emergencies.

2. Your account

• Kepdesk is for people aged 18 or over who use it in their professional practice.
• You are responsible for keeping your account details accurate and your password safe. Tell us right away if you suspect unauthorized access.
• One account is for one practitioner.

3. Plans and payment

• A new account gets a free trial of the Pro plan. After it, the free Free plan applies, with a limited number of active clients and no Pro features. Current plan terms are shown in the app.
• Pro is available only as a subscription through the app store (Google Play). The store shows the price, billing period and auto-renewal before you buy.
• The subscription renews automatically until you cancel it in Google Play. Cancellation takes effect at the end of the paid period. Refunds follow Google Play's rules.
• Deleting your account doesn't cancel the subscription; cancel it in Google Play separately.
• When Pro ends, your data isn't deleted; only Pro features become unavailable and the Free plan limits apply.

4. Your obligations

• Enter client data only on a lawful basis: obtain the required consents (for minors, from their legal representatives) and inform your clients about how their data is processed.
• Keep professional confidentiality and follow the ethics of your profession.
• Don't use Kepdesk for unlawful activity, don't try to access other people's data, and don't overload or attack the service.
• Keep your own copies of records you are required to keep by law or professional rules (the app provides export).

5. Processing of client data

For your clients' data you are the controller and Kepdesk is the processor (Art. 28 GDPR). This section is the data processing agreement between us.

• Subject and duration. We store and process the data you enter (clients and their contacts, legal representatives, sessions, notes, payments, packages, Telegram messages, files you upload for import) only to provide the service, and only while your account exists.
• Categories of data. May include health data (Art. 9 GDPR). You provide the legal basis for processing it.
• Only on your instructions. Your actions in the app and these Terms are your instructions. We don't use client data for our own purposes, don't sell it and don't train models on it.
• Confidentiality. Only people bound by confidentiality have access to the data, and only when needed to run the service or at your request.
• Security. We apply the measures in section 5 of the Privacy Policy: encrypted connections, separate encryption of notes, workspace isolation, encrypted backups.
• Sub-processors. You give general authorization to use the sub-processors listed in section 4 of the Privacy Policy. We will give at least 30 days' notice of a new sub-processor; if you object, you can delete your account before the change. We require sub-processors to protect the data at least as well as this section does.
• Transfers outside the EU. Where a sub-processor processes data outside the EU/EEA, the transfer relies on an adequacy decision (including the EU-US Data Privacy Framework) or the European Commission's Standard Contractual Clauses; the basis for each sub-processor is given in section 4 of the Privacy Policy. The exception is Telegram: data goes through it only when the client connects the bot themselves, and the messages are subject to Telegram's terms.
• AI import. Files you upload to move your data over are passed to an AI provider (section 4 of the Privacy Policy) only when you start an import yourself, and only to recognise clients and sessions in them. We allow only providers whose terms say they don't retain request data or train models on it. The result becomes your data only after you review and confirm it; you can roll an import back within the window the app shows.
• Help with requests. The app lets you find, correct, export and erase a client's data. If that isn't enough, we will help at your request.
• Data breaches. We will notify you without undue delay of a security breach affecting your clients' data, so you can meet your obligations towards the supervisory authority and your clients.
• At the end. When you delete your account, all data is deleted after 30 days, and from backups within about 3 months. You can export it before deletion.
• Audits. On your reasonable request we will provide the information needed to demonstrate compliance with these obligations.

6. Intellectual property

Your data belongs to you. The app, its design and code belong to Kepdesk; we grant you a non-exclusive right to use it under these Terms.

7. Availability and liability

• We take care of reliable operation and backups but don't guarantee the service will be uninterrupted or error-free. The service is provided "as is".
• To the extent permitted by law, we are not liable for indirect damages or lost profits. Our total liability is limited to the amount you paid in the last 12 months. This doesn't limit liability that the law doesn't allow to be limited.

8. Termination

• You can delete your account at any time in the app or at kepdesk.app/delete-account.
• We may suspend or close an account for a material breach of these Terms, warning you where possible and letting you export your data.

9. Changes to the Terms

We will tell you in the app about material changes and ask you to accept the new version. If you don't agree, you can stop using the service and delete your account.

10. Governing law and contact

These Terms are governed by the law of Ukraine. If you are a consumer in another country, you keep the mandatory rights your country's law gives you. Send questions and claims to [email protected].